Personal Banker

Position Summary: 

This position reports to the Assistant Branch Manager, Branch Manager, or Business and Branch Services Director.  This position is also responsible for maintaining and balancing a cash drawer in addition to rotating the branch vault, which includes cash, coin, negotiable instruments, etc.      

 Essential Functions:

·         Receives checks and cash for deposit, verifies amount, and examines checks for endorsements, legal amounts, dates, etc.

·         Cashes checks and pays out money after verification of signatures and customer balances.

·         Process transactions such as withdrawals, IRA contributions, HSA contributions, loan payments, night deposits, mail deposits, etc.

·         Ensures and provides quality service to both internal and external customers.

·         Assists customers in accessing safety deposit boxes.

·         Examines coupons and bills presented for payment to verify issue, payment date and amount due.

·         Performs trial balances throughout the day.

·         Balances currency, coin and checks in cash drawer at end of shift.

·         Greet individuals as they enter branch and drive-up window.

·         Process work through Branch Capture equipment.

·         Assist customers with services such as ordering ATM or debit cards, requesting stop payments, changing addresses, etc.

·         Follow and comply with all bank regulations and security procedures.

·         Complete all training requirements, including compliance, in a timely manner.

·         Process transactions within established policies and procedures.

·         Ability to lift coin bags of varying weight.

·         All other duties as assigned.

Skills: 

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Mathematics - Using mathematics to solve problems.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Attributes:

·         Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

·         Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

·         Speech Clarity - The ability to speak clearly so others can understand you.

·         Speech Recognition - The ability to identify and understand the speech of another person.

·         Near Vision - The ability to see details at close range (within a few feet of the observer).

·         Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Experience and Education:

High School Diploma (or GED or High School Equivalence Certificate). Previous teller experience preferred.  Cash handling experience preferred.

 Resource Bank strives to be the employer of choice - EEO\Minority\Female\Vets\Disabled

Personal Banker

Position Summary: 

This position reports to the Assistant Branch Manager, Branch Manager, or Business and Branch Services Director.  This position is also responsible for maintaining and balancing a cash drawer in addition to rotating the branch vault, which includes cash, coin, negotiable instruments, etc.      

 Essential Functions:

·         Receives checks and cash for deposit, verifies amount, and examines checks for endorsements, legal amounts, dates, etc.

·         Cashes checks and pays out money after verification of signatures and customer balances.

·         Process transactions such as withdrawals, IRA contributions, HSA contributions, loan payments, night deposits, mail deposits, etc.

·         Ensures and provides quality service to both internal and external customers.

·         Assists customers in accessing safety deposit boxes.

·         Examines coupons and bills presented for payment to verify issue, payment date and amount due.

·         Performs trial balances throughout the day.

·         Balances currency, coin and checks in cash drawer at end of shift.

·         Greet individuals as they enter branch and drive-up window.

·         Process work through Branch Capture equipment.

·         Assist customers with services such as ordering ATM or debit cards, requesting stop payments, changing addresses, etc.

·         Follow and comply with all bank regulations and security procedures.

·         Complete all training requirements, including compliance, in a timely manner.

·         Process transactions within established policies and procedures.

·         Ability to lift coin bags of varying weight.

·         All other duties as assigned.

Skills: 

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Mathematics - Using mathematics to solve problems.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Attributes:

·         Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

·         Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

·         Speech Clarity - The ability to speak clearly so others can understand you.

·         Speech Recognition - The ability to identify and understand the speech of another person.

·         Near Vision - The ability to see details at close range (within a few feet of the observer).

·         Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Experience and Education:

High School Diploma (or GED or High School Equivalence Certificate). Previous teller experience preferred.  Cash handling experience preferred.

 Resource Bank strives to be the employer of choice - EEO\Minority\Female\Vets\Disabled

Personal Banker

Position Summary: 

This position reports to the Branch Manager, Assistant Branch Manager, Relationship Manager/Lead Teller, or Chief Retail Banking Officer. This position is also responsible for maintaining and balancing a cash drawer in addition to rotating the branch vault, which includes cash, coin, negotiable instruments, etc.      

Essential Functions:

·       Receives checks and cash for deposit, verifies amount, and examines checks for endorsements, legal amounts, dates, etc.

·       Cashes checks and pays out money after verification of signatures and customer balances.

·       Process transactions such as withdrawals, IRA contributions, HSA contributions, loan payments, night deposits, mail deposits, etc.

·       Ensures and provides quality service to both internal and external customers.

·       Assists customers in accessing safety deposit boxes.

·       Examines coupons and bills presented for payment to verify issue, payment date and amount due.

·       Performs trial balances throughout the day.

·       Balances currency, coin and checks in cash drawer at end of shift.

·       Greet individuals as they enter branch and drive-up window.

·       Process work through Branch Capture equipment.

·       Assist customers with services such as ordering ATM or debit cards, requesting stop payments, changing addresses, etc.

·       Follow and comply with all bank regulations and security procedures.

·       Complete all training requirements, including compliance, in a timely manner.

·       Process transactions within established policies and procedures.

·       Ability to lift coin bags of varying weight.

·       All other duties as assigned.

Skills: 

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking - Talking to others to convey information effectively.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Mathematics - Using mathematics to solve problems.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Attributes:

·       Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

·       Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

·       Speech Clarity - The ability to speak clearly so others can understand you.

·       Speech Recognition - The ability to identify and understand the speech of another person.

·       Near Vision - The ability to see details at close range (within a few feet of the observer).

·       Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

 Experience and Education:

High School Diploma (or GED or High School Equivalence Certificate). Previous teller experience preferred.  Cash handling experience preferred.

 Resource Bank strives to be the employer of choice - EEO\Minority\Female\Vets\Disabled

This position reports to the Senior Commercial & Private Banking Officer/Market Leader, and responsibilities include generating new Commercial & Private Banking customer relationships, evaluating, authorizing, or recommending approval of commercial real estate, or credit loans and deposits and advising borrowers on financial matters.

Essential Functions:

• Meet with applicants to obtain information for loan applications or deposit account needs and to answer questions about the process.
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
• Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
• Stay abreast of new types of loan and deposit products and other financial services to better meet customers' needs.
• Explain to customers the different types of deposits, loans and credit options that are available, as well as the terms of those services.
• Ensures loan agreements are complete and accurate according to policy.
• Compute payment schedules.
• Approves loan within specified limits.
• Refers loan to loan committee for approval.
• Analyzes potential loan markets to develop prospects for loans.
• Negotiates payment arrangements with customers for delinquent loan balance.

Experience and Education:

Bachelor’s degree from four-year college or university; or four or more years related experience and/or training; or equivalent combination of education and experience required. 

Knowledge of numbers, their operations, and interrelationships including arithmetic, algebra, geometry, calculus, statistics, and their application.  Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.  Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation technique.

 Resource Bank strives to be the “employer of choice” EEO\Minority\Female\Vets\Disabled

Commercial and Private Banking Associate 

Position Summary: 

This position reports to the Commercial and Private Banking Officer and is responsible for servicing the needs of the Commercial and Private Banking clients as well as assisting others in the department.  

Essential Functions:

• Maintain customer confidentiality at all times.  

• Provide departmental coverage as it relates to phone and walk-in clients to assist with banking and loan needs.

• Manage daily overdrafts for department and make recommendations to officer for disposition.  

• Assist clients in opening new accounts, and identify sales opportunities for other banking products and services, based on client needs.   

• Be well versed on all banking products to answer client questions, and explain available services.  

• Contact clients with maturing CD’s to ensure retention.  

• Adhere to all bank policies and compliance standards.

• Collect and compile financial information from clients in anticipation of loan renewals or exception clearing.  Obtain financial information in a timely manner, as determined by departmental workflow schedule.  

• Assist others in department with workflow as deemed appropriate by Manager.

• Investigate electronic banking issues and provide assistance, if possible or refer to appropriate bank personnel for correction.  

• Run credit reports.  

• Assist with the preparation of all materials needed to initiate lending transaction.

• Have a basic understanding of financial statements and tax returns to interpret and compile financial information for loan underwriting.

• Prepare all documents necessary to facilitate loan closings. (pre-closing and post-closing). Attend loan closings as needed. 

• Assist in the monitoring of matured and past due loans.

• All other duties as assigned.

Skills and Abilities:

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Speaking - Talking to others to convey information effectively.

• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

• Mathematics - Using mathematics to solve problems.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Ability to multitask.

• Ability to work independently.

• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

• Team Skills – strong ability to work in a team environment and reach goals collectively.

Competencies:

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Advancement Oriented – The willingness to learn and advance skills through education and training sessions.  

Working Conditions:

The work for this position is conducted in an office environment and the requirement for travel is limited.  Travel for training and meetings may be required from time to time. This position may require some work on Saturdays and extended hours as work load and deadlines dictate.  

Experience and Education:  

High School Diploma (or GED or High School Equivalence Certificate) and over 2 years of banking (branch) experience. Lending/Loan experience is preferred. 

Resource Bank strives to be the employer of choice - EEO\Minority\Female\Vets\Disabled